Customer Service Representative

Job highlights

Qualifications

• High School Diploma

• 1+ year of experience call center experience required

• Excellent written and verbal communication skills

• Ability to multi-task

Responsibilities

• Hours: Floating shift between the hours of 8 am and 8 pm

• This position is responsible for responding to incoming calls to address eligibility, claim, and payment issues

• Update billing information

• Establish payment plans

• Screen callers for financial assistance

• Resolve charge and payment inquiries

Full description

RemX has an immediate Customer Service opening with a leading healthcare provider in Norfolk, VA.

Location: Norfolk, VA

Training: Onsite, after training this position will be REMOTE

Hours: Floating shift between the hours of 8 am and 8 pm

This position is responsible for responding to incoming calls to address eligibility, claim, and payment issues.

• Update billing information

• Establish payment plans

• Screen callers for financial assistance

• Resolve charge and payment inquiries

Requirements:

• High School Diploma
• 1+ year of experience call center experience required
• Healthcare claims or customer service experience preferred
• Excellent written and verbal communication skills
• Ability to multi-task